About us

Privacy policy

Société Duvetnor Ltée is a non-profit organization duly incorporated and recognized as a charitable organization. As such, Duvetnor is committed to protecting the privacy and security of your personal information. The purpose of this Policy is to inform you about how we treat your personal information when you visit our website, donate to our organization, or make a reservation for our tourism activities. The Policy also informs you of any rights you may have under applicable law.

We collect various types of personal data during our activities and services, including:

Contact information – When you make a reservation or donation, or subscribe to our newsletter, we collect your name, company name if applicable, personal, or business e-mail address and telephone number.

Payment information – When you donate or purchase products or services from us, our third-party payment service provider collects your credit card number, security code, and expiration date.

Communications and inquiries – If you communicate with us, in addition to your contact information, we will receive the subject of your message and any comments, content or other information you choose to provide.

Job application Information – If you apply for a job through our site, we collect your first and last name, e-mail address, phone number, address, resume including employment and academic history, and any information you choose to provide, including gender, race, ethnicity, or disability. We process application information to determine whether your application may be of value to our organization.

Device and usage information – When you visit our website, we automatically collect information from your browser and device, including the date and time of your visit, your location, IP address or unique device identifier, domain server, browser type, access time, and data about the pages you visit.

We collect personal information from you and through our interactions with you when you donate to our organization, subscribe to our newsletter, or make a reservation for our tourism activities. We also collect publicly available information on public platforms, including our website.

We use cookies and similar technologies to operate our site, to provide you with the content and functionality you request, to ensure the confidentiality and security of our site, to develop new services, to improve your experience by offering you a more personalized and interactive service, and to analyze its use. Where required by law, we rely on your express consent to use marketing, performance, and analytical cookies and similar technologies. The legal basis for the processing of strictly necessary cookies serves our legitimate interests in the proper management of our site and our business.

A cookie is a small file created by a Web server that may be stored on your device if you authorize it to be used either during a particular browsing session (temporary cookie) or during a subsequent browsing session (persistent or permanent cookie). Temporary cookies are stored temporarily on your hard drive and last only until they expire at the end of your browsing session. Persistent or permanent cookies remain on your hard drive until they expire, or you delete them. Local shared objects (flash cookies) are used to collect and store information about your preferences and navigation to, from and on a Web site. First-party cookies are set by the Web site you are visiting and can only be read by that site. Third-party cookies are set by a party other than this Web site.

Some third parties may use automated data collection technologies to collect information about you when you browse the Internet. We have no control over these third-party technologies or how they are used. If you have any questions about targeted content, you should contact the responsible party directly or consult their privacy policy.

Most Web browsers are set to accept cookies by default. If you do not wish to receive cookies, you can set your browser to refuse all or certain types of cookies, or to alert you when cookies are being sent by Web site technologies. These settings may prevent you from taking full advantage of our site. Also, adjusting cookie settings may not completely remove all cookies that have already been created. To remove them, go to your browser settings after changing your cookie settings.

We process contact details, payment information, communications and inquiries, job application information and device information and usage to provide you with our products and services, to provide customer support, to ensure the confidentiality and security of our website, to maintain our databases and backups, to manage our relationship with you, to communicate with you and to keep records of our communications with you. The legal basis for this processing is consent or, where applicable, our legitimate interests in the proper administration of our site and our business, the proper management of our customer relationships and the performance of a contract between you and us and/or taking steps, at your request, to enter such a contract.

We may also process your personal information for one or more of the following legal purposes:

  • Because it is necessary to perform the services you have requested or to comply with your instructions or other contractual obligations between you and us.
  • To comply with our legal obligations, particularly under tax laws.
  • Because our legitimate interests, or those of a third party recipient of your personal information, make processing necessary, provided those interests are not overridden by your interests or fundamental rights and freedoms.
  • Because you have chosen to publish or post your personal information in a public area of our site, such as a comment area.
  • Because it’s necessary to protect your vital interests.
  • Because it’s necessary in the public interest.
  • Because you have expressly given us your consent to process your personal information in a particular way.

We may share personal information with certain third parties, including the following:

  • Service providers and/or partners, including those who provide us with donation solicitation, database analysis, Web site, application development, hosting, maintenance, and other services. These third parties may access or process personal information in connection with the services they provide to us. We limit the information we provide to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with these service providers require them to maintain the confidentiality of such information.
  • Government authorities and law enforcement agencies where required by applicable law. More specifically, we may disclose personal and other information if we are required to do so by tax or other laws, or if we believe in good faith that such disclosure is necessary to comply with applicable laws, in response to a court order or government subpoena or search warrant, or otherwise to cooperate with such government authorities and law enforcement agencies.

This Policy does not apply to any third-party application or website. The Site may contain links to third parties, as well as media or other content from third parties. These links are to external, third-party resources that have their own privacy policies. Due to the site’s dynamic media capabilities, links to third-party external resources may not be clear. If you click on a third-party link, you will be redirected away from the site. You can check the URL to confirm that you have left the site.

We cannot guarantee the adequacy of privacy or security practices employed by content and media provided by third parties or their websites. We do not control the independent collection or use of your information by third parties. Finally, we do not endorse any third-party information, products, services, or Web sites accessed through links on our site. Any information you provide or that is automatically collected from you by a third party will be governed by that party’s privacy policy and terms of use.

We will retain and use your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our operational requirements and legal obligations, to resolve disputes, to protect our assets, to provide services, and to enforce our contracts.

We take reasonable steps to delete the personal information we collect when we have a legal obligation to do so, when we no longer have a reason to retain the information and if you ask us to delete your information, unless we determine that doing so would violate our existing and legitimate legal, regulatory, contractual, or similar obligations. We may also decide to delete your personal information if we believe that it is incomplete, inaccurate or that its continued storage is contrary to our legal obligations or business purposes.

To the extent permitted by law, we may retain and use anonymous, de-identified and aggregated information for performance reporting, benchmarking, and other purposes, as well as for product and service improvement. When we delete data, it is removed from our active servers and databases. However, it may remain in our archives where it is not practical or possible to delete it.

We have security measures in place to protect personal information against loss, unauthorized use, alteration, disclosure, or access, and to detect fraudulent identity verification activities, including the transmission of personal information in response to requests from individuals. From time to time, we revise our security procedures to take account of new technologies and appropriate methods.

However, no security system is perfect, and no data transmission is 100% secure. Therefore, while we strive to protect personal information, we cannot guarantee or warrant the security of any information transmitted to or from the Site or Services. Your use of our website is at your own risk. We cannot guarantee that your data will remain secure under all circumstances.

If a breach compromises your personal data, we will notify you and any applicable regulatory body when we are required to do so under applicable law.

Please use the contact information in the Contact Us section to exercise your rights and choices under this Policy.

E-mail preferences – If you no longer wish to receive our newsletter by e-mail, you can unsubscribe by clicking on the “Unsubscribe” link at the end of the newsletter, or by contacting us using the contact information in the Contact Us section and providing us with your name and e-mail address so that we can identify you for the unsubscribe process. Once we have received your instructions, we will take prompt corrective action.

Accuracy and updating of your personal information – Our goal is to keep your personal information accurate, up-to-date, and complete. If any of the personal information you have provided changes, please let us know by using the contact information in the Contact Us section. We are not responsible for any loss resulting from inaccurate, inauthentic, deficient, or incomplete personal information provided by you.

Complaints – If you believe that your rights with respect to your personal information have been violated, you may file a complaint with us by contacting us using the contact information in the Contact Us section.

All requests should be sent to the contact information listed in the Contact Us section of this Policy. Your personal information may be processed in response to these rights. If you are exercising a right that is the responsibility of a third party, including one of our customers, we will tell you to contact the appropriate data controller who is responsible for responding to your request.

We may add, change, update or modify this Policy from time to time. We will post any changes to this Policy on this page. The updated Policy will be effective immediately upon posting. We may also, at our discretion, notify you by e-mail of changes to this Policy. You must, and you acknowledge and agree that it is your responsibility to, carefully review this Policy from time to time to be aware of its current terms.

If you have any questions or concerns about your privacy, wish to exercise your rights, or want to submit a complaint, please contact us using the information below, and we will do our best to assist you.

Jean-François Giroux, Responsible for the protection of personal information
Société Duvetnor Ltée,
C.P. 305, 200 rue Hayward,
Rivière-du-Loup, QC, G5R 3Y9